Terms & Condition

Terms & Conditions — 13 Taxi Melbourne

These Terms & Conditions outline the rules, responsibilities, and service conditions that apply when using 13 Taxi Melbourne services, including bookings, rides, website use, and communication platforms. By making a booking, requesting a ride, or using our services, you acknowledge that you have read and agreed to these terms. 13 Taxi Melbourne aims to provide safe, reliable, and professional transportation, and these conditions ensure fairness and clarity for both passengers and service operators.

Service Use and Booking Conditions

Passengers must provide accurate information at the time of booking to ensure efficient and safe service delivery. 13 Taxi Melbourne reserves the right to decline or cancel bookings in cases involving safety risks, misuse, or invalid details.
Booking conditions include:

• Passengers must provide correct pickup details, contact information, and travel requirements

• Delays caused by incorrect information are not the responsibility of 13 Taxi Melbourne

• Vehicles and drivers are assigned based on availability and service suitability

• Passengers must follow driver instructions and safety guidelines during the trip

Fares, Charges, and Payments

All fares are determined based on distance, time, service type, and applicable pricing policies. Any additional charges will be communicated where relevant. Payment must be completed using approved methods and must be made in full for each ride.
Payment terms may include:

• Standard fares, tolls, or additional service charges where applicable

• Cleaning or damage fees if a vehicle is affected by passenger negligence

• Waiting charges in situations of extended pickup delays

• Fare adjustments where routes or requirements change during the trip

Cancellations, Delays, and Service Limitations

Passengers may cancel a booking within reasonable notice; however, cancellation fees may apply in certain situations such as late cancellations or no-show incidents. Service availability may occasionally be affected by traffic, weather, or operational constraints. 13 Taxi Melbourne will always make reasonable efforts to provide timely service but cannot guarantee travel completion in unavoidable circumstances beyond operational control.

Passenger Responsibilities and Conduct

Passengers are expected to behave respectfully and responsibly while travelling in 13 Taxi Melbourne vehicles. Any behaviour that compromises safety, comfort, or vehicle condition may result in service refusal.
Passenger responsibilities include:

• Respectful behaviour toward drivers, vehicles, and passengers

• Seatbelt use and adherence to safety regulations

• No smoking, harmful behaviour, or inappropriate conduct inside vehicles

• Responsibility for personal belongings during and after travel

Liability and Service Limitations

13 Taxi Melbourne operates with care and professionalism; however, we are not liable for losses arising from delays, traffic conditions, cancellations, missed connections, or events beyond reasonable control. Passengers are responsible for arranging sufficient travel time for flights, appointments, or time-sensitive commitments.

Privacy and Data Handling

Passenger information collected during bookings or communication is handled in accordance with our Privacy Policy and is used only for operational and service-related purposes.

Amendments to Terms and Conditions

13 Taxi Melbourne may update or revise these Terms & Conditions when required to reflect service improvements, legal updates, or operational changes. The latest version will be available on our website or booking platforms, and continued use of our services will be considered acceptance of the updated terms.

Contact and Support

For questions, clarification, or concerns regarding these Terms & Conditions or any aspect of our service, passengers may contact 13 Taxi Melbourne through our official phone or email communication channels, and our team will be happy to provide support and assistance.